Alex When taking a telephone message at the workplace it is best for the person to?
Career Management – Objective 1.02 Activities (Flash Cards and Matching)
| A | B |
|---|---|
| When taking a telephone message at the workplace, it is best for the person to: | Write the message down |
| Which represents ethical behavior in the workplace? | Reporting a coworker who is stealing merchandise |
Should I intervene in an argument?
Before intervening in an argument you have to ask yourself if you’re choosing sides. If you are actually on one person’s side, then when you do step in, pull that person aside and away from the argument. If you’re closer with one person, they will be more likely to listen to your voice of reason.
Should you intervene when parents fight?
While in most situations your intervention isn’t appropriate, some extreme circumstances may warrant it. “There are appropriate times to intervene,” says Piña. “It’s very rare, but if an argument is turning into a situation of abuse, it’s important to intervene.
What is true of an effective escalation process?
The more effective and timely the communication will be, the better the results of the decision-making processes will be. Structuring an effective escalation process consists of knowing what, when, how, and why taking certain actions to face certain situations.
What are the different types of problem co-workers?
It’s inevitable – at almost any workplace you will run into “problem” co-workers. Some of these types of problematic co-workers include the negative co-worker, the overly competitive co-worker, the gossip, the bully and the person who pushes off work.
When do you know you have a problem with a co-worker?
This person does the latter. If you hear someone constantly bringing everyone down by saying, “I know the prospective client isn’t going to sign with us,” or “We’re definitely going to lose that client,” you know you’re working with a negative co-worker.
How to handle a conflict with a co-worker?
Be prepared to accept criticism. Maybe you are doing something that is driving your co-worker to act out. Listen carefully and use agree-empathize-inquire. If you’re lucky and the other person is reasonable, this should be enough to resolve the problem.
Is it a problem to have a competitive coworker?
Having a competitive coworker can be an advantage if he/she is competitive in the right way for their industry such as in law, PR, or sales. Healthy competition in the workplace can even encourage people to work harder. However, it’s a problem if the person is overly competitive with other people at work and doesn’t offer to help.
It’s inevitable – at almost any workplace you will run into “problem” co-workers. Some of these types of problematic co-workers include the negative co-worker, the overly competitive co-worker, the gossip, the bully and the person who pushes off work.
This person does the latter. If you hear someone constantly bringing everyone down by saying, “I know the prospective client isn’t going to sign with us,” or “We’re definitely going to lose that client,” you know you’re working with a negative co-worker.
Be prepared to accept criticism. Maybe you are doing something that is driving your co-worker to act out. Listen carefully and use agree-empathize-inquire. If you’re lucky and the other person is reasonable, this should be enough to resolve the problem.
Having a competitive coworker can be an advantage if he/she is competitive in the right way for their industry such as in law, PR, or sales. Healthy competition in the workplace can even encourage people to work harder. However, it’s a problem if the person is overly competitive with other people at work and doesn’t offer to help.