What do you do when a buyer says item not received?

What do you do when a buyer says item not received?

Send a message to your buyer, provide empathy, stating that you will do your best to resolve this dispute for them….Let the buyer know the actions that you will be taking, such as:

  1. Notifying eBay.
  2. Notifying PayPal.
  3. Contacting their local postal carrier.
  4. Opening a case with the postal carrier involved.

How do I get my money back for goods not received?

You can cancel and ask for your money back if you don’t get the item either:

  1. within 30 days of buying it.
  2. on the date you agreed with the seller – if it was essential to receive it by then (for example, for an event)
  3. on the date of the second chance delivery you agreed with the seller.

What happens if you lie and say you didn’t receive a package?

Yes, it is illegal. You are committing theft and/or fraud. The local laws and the value of the item will determine the punishment, which can include jail or prison, fines and restitution.

What happens if you don’t receive your item from the seller?

You have 30 days from the estimated delivery date to inform the seller that you didn’t receive your item. Once you’ve told them there’s a problem, the seller has 3 business days to provide a delivery update, offer a replacement, or give you a refund.

When did Canada Post send my purse to me?

I ordered a purse Nov 25 and it was shipped Nov 27. Tracking indicated it was delivered Dec 2 although I never received it. I contacted Canada Post week before XMAS who said it was delivered to Tofino instead of Vernon. They said the seller must have put the wrong address on it.

Do you get your purse refund in the end?

Wow Nash, I’m glad to hear that you did receive your purse in the end but it sure sounds like it took a very long time to get to you.

What to do if your item is being delivered to the wrong address?

What to do if your item is being delivered to the wrong address If the shipping address you provided during checkout is incorrect, select Contact the seller on the order’s delivery information page and see if they’ll cancel the order. They can then relist the item for you to repurchase with the correct address.