Does Xfinity have a hardship program?

As part of our ongoing commitment to keeping you connected, Xfinity is proud to support the Federal Government’s Emergency Broadband Benefit (EBB), a temporary subsidy program available on all tiers of Xfinity Internet service, including Internet Essentials.

How do I report a downed cable on Comcast?

How to Report an Issue Online

Visit xfinity.com/xfinityassistant. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.)
Type a message to let us know what your issue is.
Choose the option that best describes your situation.
Click Continue.

Will Xfinity lower my bill if I threaten to cancel?

You can reduce the services AND the bill amount without paying any cancellation fees. You only get a cancellation fee if you cancel ALL services. As long as you keep at least one service, (internet in your case as per the question), then there is no ETFs.

Why is Xfinity Wifi so bad?

Xfinity is a cable internet network, which means it can slow down when too many users get online at the same time. This is because the network can’t support the amount of data people are using all at once, so things get backed up like a traffic jam.

How Fast Is Comcast $10 Internet?

50 Mbps
How fast is Comcast’s $10 internet? Internet Essentials from Comcast comes with download speeds up to 50 Mbps and upload speeds up to 5 Mbps. It costs $9.95 per month, but you can get it for free if you qualify for the Emergency Broadband Benefit program.

How do I get unlimited free Xfinity WiFi?

To sign up to Comcast’s Internet Essentials program, go to www.internetessentials.com. Xfinity WiFi hotspots across the country will also be available to anyone who needs them for free, including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi.

How do you get a live person at Comcast?

The easiest way to access the Xfinity Assistant is by going to xfinity.com/assistant. Other ways include: On the Support and Contact Us pages on xfinity.com, click Chat with Xfinity. In the My Account app, click on the chat bubble icon on the upper right-hand corner.

Does Comcast charge to bury cable?

There is no cost to you to replace/bury a drop and your yard will be restored to its original state once the drop is buried. Occasionally there is a mix up and Comcast forgets to bury the drop.

How do I get xfinity to lower my bill?

Here are five easy ways to lower your Xfinity bill:

Choose a TV package with fewer channels.
Lower your internet speed.
Stop going over your data cap.
Get rid of rental equipment.
Negotiate your monthly cost.

What to do if your Xfinity service is down?

On occasion, your power may start working before your Xfinity services. In those situations, we ask for your patience — our teams work hard to get our services back up and running so you can be connected again. What if my internet is down?

What happens when the power is out for Xfinity?

Cable and internet connections can become loose over time and cause issues with your service. What if my power is out? If the power is out, your local utility provider will need to restore power before your Xfinity services can be restored.

How can I Reset my Xfinity cable box?

Restart Cable Boxes. Find out how to reset your Xfinity cable box to fix larger service issues like on-screen errors, missing channels, and more.

What is the early termination fee for Xfinity TV?

Early termination fee applies if all Xfinity services are cancelled during the agreement term. Equipment, installation, taxes and fees, Broadcast TV Fee (up to $14.75/mo.), Regional Sports Fee (up to $8.75/mo.) and other applicable charges extra, and subject to change during and after the term agreement.

How to skip forward and back on Xfinity?

Jump several rows up or down in the guide and in other menu pages. Skip 10 minutes forward or back while watching Xfinity On Demand programs. Skip five minutes forward or back while watching any live TV or DVR recording. For X1 DVRs, Page Down skips live TV back five minutes.

What happens to my Xfinity service after termination?

The good news is that other XFINITY services can be restored after termination, without Internet access. Subscribers will have to contact Comcast to request a quote for an Internet-less package. While this policy may sound harsh to some, Comcast has few other options if it wants to avoid liability.

How can I troubleshoot my Xfinity TV service?

You can troubleshoot specific service problems for the following services: Xfinity TV: Follow the instructions in your user manual to reset your TV Box. See User Guides for Your TV Box. High-speed Internet: Restart Your Xfinity Gateway. Wireless Internet: Follow the instructions to reset your specific router. See My Device Info.

What to do if your Comcast Cable is out?

If you’re a Comcast Business customer, go to our Service Status Center to check your service health. If there are no reported outages, check for these common device issues: Make sure the plugs for the devices haven’t come loose, the outlets are working, and a fuse hasn’t blown. Check that all the cable connections are secure.