How to speak to a supervisor at Direct TV?

Calls to customer service accomplish nothing; I have asked to be transferred to a rep in the States, thinking perhaps there is a language barrier. The reps refuse. I have several times requested a supervisor. The reps refuse. I am now getting past due bills for services I cancelled nearly two months ago!

What’s the best way to handle a difficult call?

Call whisper is a great tool to use especially when handling difficult customers. A supervisor or manager can simply walk the agent through the call and give them tips on how to handle a difficult situation without the caller knowing they are there. Call Barge: This tool is used as a last resort.

What’s the best way to use management speak?

So, instead of “cross-pollinating”, try working with your colleagues and sharing ideas. “Deep-dive” – In the management sense this means to explore something extensively. It’s a nice way of saying “research something until you can take no more”. “High-level learnings” – These are lessons that have been learned at the top level of your organisation.

What’s the difference between call monitoring and call whisper?

Call Whisper: Similar to live call monitoring, call whisper is another tool used to listen to conversations between agents and callers. The difference is that the agent knows you are there. Call whisper is a great tool to use especially when handling difficult customers.

Can you pass a call through to a manager?

However, Gene Reynolds recommends that you never just pass the call through to a manager or supervisor, saying: “Usually, the caller is too worked up and does not portray the right sense of gravitas when it comes to a manager speaking to a customer, compared to a call centre operative.”

How can I contact Direct TV customer service?

Customer Service. 800.531.5000 | Pay Bill | Order Movies | Refresh Your Receivers General support daily, 8 a.m. – 12 a.m. ET Technical support is available 24 x 7 If you use a Telecommunication Relay Service (TRS), call 800.531.5000. Price changes for 2021. Learn more about 2021 price changes here. Check out the DIRECTV Community Forum

When does a customer ask to speak to a manager?

Scenario two – The conversation descends to a state where the caller asks to speak to a manager. Let’s take a look at these individually, to consider what your options are to deal with each scenario, for when the customer wants to speak to a manager.